Terms & Conditions

1.1 Unless otherwise agreed in writing, all sauna visits, treatments, arrangements, reservations, services, deliveries and performances (agreed in writing or verbally) between Alcyon (BVBA) with company number BE 0878.914.129 (hereinafter referred to as "Sauna Delizia") and its customers (hereinafter referred to as "the Customer(s)") are subject to the following conditions.

1.2 The application of these general terms and conditions and house rules is accepted by the Customer by the mere fact of using the services of Sauna Delizia and consequently concluding an agreement with Sauna Delizia. A mere reservation at Sauna Delizia constitutes use of the services of Sauna Delizia. The general terms and conditions are made available on a durable medium via the link on the website www.saunadelizia.be. The Customer's general terms and conditions are expressly excluded.

1.3 The conditions below are severable. If one or more provisions of these general terms and conditions are at any time wholly or partially void or annulled, the remaining provisions of these general terms and conditions shall remain fully applicable. Sauna Delizia and the Customer shall then consult to agree on new provisions to replace the void or annulled provisions, taking into account as much as possible the purpose and scope of the original provisions.

1.4 If there is any ambiguity regarding the interpretation of one or more provisions of these general terms and conditions, the interpretation shall be made 'in the spirit' of these provisions.

1.5 If a situation arises between the parties that is not covered by these general terms and conditions, this situation shall be assessed in the spirit of these general terms and conditions.

2.1 Before the reservation, the Customer sees the price charged for each service when booking online. When the Customer completes all steps to confirm the reservation, the Customer receives a confirmation email with the deposit amount. The reservation states the duration of the reservation, the rented space, the number of persons and the chosen arrangement.

2.2 Prices are displayed per product/service on the website. Prices as listed on the website are binding.

2.3 Consumptions and other options can be purchased on-site by the Customer at the usual prices and are therefore, unless explicitly stated, never included in the price.

2.4 All prices mentioned between businesses are exclusive of VAT. All prices mentioned between Sauna Delizia and private individuals are inclusive of VAT.

3.1 The agreement may consist of the purchase of products and/or the provision of services, which can be purchased online, by telephone, via social media or on-site. With each purchase, the general terms and conditions are expressly brought to the customer's attention.

3.2 The agreement is concluded on the day the Customer definitively confirms the purchase/reservation. The agreement replaces all previously concluded written and/or verbal agreements and/or accords.

3.3 When making a reservation, the Customer always receives a confirmation by email if a valid email address is provided and possibly a confirmation by SMS or other social media channels. In case of incorrect personal and address details validated by Sauna Delizia, it reserves the right to cancel the reservation. This is to avoid false bookings.

3.4 All reservations can be made online via the Sauna Delizia website, by telephone, via Sauna Delizia's social media channels or on-site.

3.5 Sauna Delizia makes every effort to meet the expectations of its Customers. Sauna Delizia will endeavor to execute the agreement, which constitutes an obligation of means, to the best of its knowledge and ability.

4.1 If the Customer makes a purchase for non-professional use in their capacity as a natural person, they may withdraw from the purchase within 14 calendar days, without further justification and without costs, from the day following the delivery of the goods or the conclusion of the service agreement.

4.2 The Customer must submit a withdrawal request in writing to the address of Sauna Delizia or by email to info@saunadelizia.be.

4.3 This right of withdrawal does not apply to already consumed goods (gift voucher), already performed services such as, but not limited to: overnight stays, massages, etc., costs related to goods of a personal nature and services reserved less than 14 days in advance.

4.4 Furthermore, a Customer in their capacity as an entrepreneur or for services for professional use cannot invoke the right of withdrawal from the purchase.

4.5 Sauna Delizia reserves the right to refuse reservations and will inform the Customer by email or possibly via SMS/WhatsApp.

4.6 If the Customer has a claim for reimbursement against Sauna Delizia under the contract, the Customer is entitled to the same compensation in the event that Sauna Delizia fails to make the reimbursement after being notified to do so by the customer.

5.1 When concluding a distance sale, the Customer accepts the cancellation rules below.

5.2 Cancellation of a reservation by the Customer is only possible under the following conditions:

• •Cancellation of a reservation within 48 hours: compensation of €30.00
• •Cancellation of a reservation within 24 hours: obligation to pay 100% of the agreed fee

5.3 All cancellations must be made in writing by email to info@saunadelizia.be or via WhatsApp at 0495/36.71.16.

5.4 Non-payment of a deposit does not automatically cancel the reservation without any notification to the contrary.

5.5 Failure to show up or showing up late for a reservation ("no show") is always considered a late cancellation and results in an obligation to pay 100% of the agreed fee by the Customer plus a compensation of €50.00, without prejudice to the right of Sauna Delizia to claim a higher compensation upon proof of higher actual damages suffered.

5.6 The Customer cannot invoke situations such as illness, bad weather, car breakdown, pregnancy, etc. to justify a cancellation.

5.7 If the reservation is cancelled, Sauna Delizia's claims are immediately due and payable and Sauna Delizia retains all its rights under the law and this agreement.

6.1 Complaints must be submitted in writing by registered letter to Sauna Delizia.

6.2 In case of complaints, the Customer must respond within 8 working days after experiencing irregularities in the provision of services to which the complaint relates. After this period, any right to compensation expires.

6.3 Even if the Customer files a complaint in a timely manner, this does not suspend their payment obligation. The Customer remains obliged to pay in that case as well.

6.4 If a complaint is found to be unfounded, the costs incurred, including investigation costs, borne by Sauna Delizia, shall be entirely at the expense of the Customer.

7.1 All invoices are payable 30 days after the invoice date, unless otherwise agreed in writing.

7.2 All invoices are payable in cash, without deduction, at Antwerpsesteenweg 107, 2840 Rumst, unless otherwise agreed in writing.

7.3 In case of non-payment of the invoice on the due date, a default interest of 10% per year of the invoice amount is owed by operation of law and without prior notice of default, without prejudice to the other rights that Sauna Delizia has due to breach and under these conditions. Without prejudice to the above, Sauna Delizia is also entitled to a lump-sum compensation of 10% of the invoice amount with a minimum of thirty-five euros (€35.00), plus legal costs, and without prejudice to the right of Sauna Delizia to claim higher compensation upon proof of higher actual damages suffered. In case of non-compliance with one of the obligations by Sauna Delizia, this compensation is owed to the Customer in the same manner.

7.4 Non-payment on the due date of a single invoice makes the outstanding balance of all other invoices, even non-due invoices, immediately payable by operation of law. In case of non-payment within fourteen (14) days after the due date, Sauna Delizia has the immediate right, by operation of law and without prior notice, to deny the Customer access to the accommodation.

7.5 Any protest of an invoice must be made by registered letter within eight (8) days from the due date of the invoice. Protests made after this period will not be accepted. Any protest must be motivated. Absence of protest constitutes acceptance of the invoice.

7.6 The Customer and Sauna Delizia agree that immediate compensation occurs between all their mutual claims from the moment these claims coexist.

8.1 The Customer commits to taking a shower before using the saunas.

8.2 Children must always remain under the supervision of an adult.

8.3 Pets are not allowed.

8.4 It is forbidden to add products to the whirlpool, steam cabin or sauna in the accommodation.

8.5 The Customer commits to not changing the equipment settings.

8.6 The unavailability of Sauna Delizia's facilities does not give rise to any compensation towards its Customers.

8.7 In case of damage, of any nature, the Customer is obliged to compensate for it. If due to damage the accommodation can no longer be fully used at 100%, the Customer owes a compensation of €500.00 per day until the day the accommodation can be used at 100% again.

8.8 The Customer commits to leaving the rented unit on time. If the rented unit is left late, the extra time will be charged.

8.9 The Customer commits to strictly respecting the end time and leaving the accommodation on time. A violation of this provision results in a fine of €15.00 per 10 minutes that the Customer refuses to leave the accommodation.

8.10 The Customer commits to returning the space in the condition it was in at the start of the rental, with the exception of circumstances resulting from normal use of the facilities.

8.11 It is forbidden to consume your own drinks or food in the Sauna Delizia accommodation. A violation of this provision results in a compensation of €25.00.

8.12 Smoking in the units is forbidden. Smoking is only allowed in the garden or on the outdoor terrace.

8.13 The use of nitrous oxide/gas cylinders is strictly prohibited. If Sauna Delizia notices such use, the police will be contacted immediately.

8.14 If the Customer does not comply with these rules, Sauna Delizia reserves the right to refuse persons and remove them from the complex. Sauna Delizia also reserves the right to turn off the lights and facilities.

9.1 The use of the accommodation is entirely at the risk and responsibility of the Customer. The Customer is personally responsible for the correct use of the accommodation.

9.2 Sauna Delizia will endeavor to perform the agreement to the best of its knowledge and ability. Sauna Delizia does not in any case assume an obligation of result by entering into any agreement.

9.3 Sauna Delizia is not liable for accidents, theft or material damage, of any nature.

9.4 Sauna Delizia can only be held liable for an attributable serious fault or serious negligence in the performance of the agreement or in case of intent. The total liability of Sauna Delizia under its contractual and/or extra-contractual liability is limited to compensation for direct damage up to a maximum of the price agreed for that agreement (excluding VAT). In no case shall the total compensation exceed the damage covered by Sauna Delizia's insurer. Sauna Delizia is at no time liable for indirect damage.

9.5 For hidden defects, Sauna Delizia is only responsible insofar as it is proven that Sauna Delizia was aware of them, which is not presumed, and is in any case limited to six (6) months after the performance of the services.

10.1 Sauna Delizia is not obliged to fulfill any obligation towards the Customer if it is prevented from doing so due to a circumstance that is not attributable to fault and that is not for its account by virtue of law, legal act or generally accepted standards.

10.2 Force majeure, in addition to what is understood by law and case law, means any circumstance independent of the will of Sauna Delizia, such as but not limited to war, fire, epidemics (e.g. Covid-19), binding restrictive government measures, a shortage of suitable workers, strikes, accidents, extreme weather conditions and other serious disruptions in the business of Sauna Delizia or its suppliers.

10.3 Hardship means unforeseeable circumstances, independent of the will of the parties, that fundamentally impede the execution of the contract.

10.4 In case of impediment to the performance of the agreement due to force majeure/hardship, Sauna Delizia is entitled to either suspend the performance of the agreement or dissolve the agreement in whole or in part, without being liable for any compensation.

10.5 Insofar as Sauna Delizia has already partially fulfilled its contractual obligations at the time of the occurrence of force majeure/hardship or will be able to fulfill them, Sauna Delizia is entitled to invoice the part already performed or to be performed separately. The Customer is obliged to pay this invoice as if it were a separate agreement.

11.1 Sauna Delizia processes personal data of the Customer in accordance with the provisions of the General Data Protection Regulation 2016/679 dated April 27, 2016.

11.2 Sauna Delizia is the data controller and determines the purpose and means of data processing. Sauna Delizia is therefore committed daily to protecting and managing the processing of the Customer's personal data in full transparency.

11.3 Sauna Delizia processes all data (such as name, email, address, billing details, mobile number, …) that it deems necessary to execute the agreement with the Customer in order to provide maximum service.

12.1 Any dispute regarding the conclusion, validity, interpretation or execution of the agreement is governed by Belgian law and shall fall under the exclusive jurisdiction of the courts of Antwerp, division of Antwerp.