Privacy Policy

1. Introduction

Sauna Delizia (Alcyon BV) attaches great importance to the protection of your personal data. This privacy policy describes what data we collect, how we use it and how we protect it in accordance with the General Data Protection Regulation (GDPR).

2. Data Controller

The data controller for your personal data is:

3. What Data Do We Collect?

We collect and process the following personal data:

• •Name and first name
• •Email address
• •Phone number / Mobile number
• •Address (for billing)
• •Billing information
• •Reservation data

4. Why Do We Use Your Data?

We process your data for the following purposes:

• •Performing the agreement (reservations)
• •Sending confirmations and reminders
• •Billing and accounting
• •Customer service and communication
• •Fulfilling legal obligations

5. How Long Do We Keep Your Data?

We do not keep your personal data longer than necessary for the purposes for which they were collected. Billing data is kept for the legally required period of 7 years.

6. Sharing of Data

We do not sell your data to third parties. We may share your data with service providers who help us with our activities (such as the reservation system Salonkee), but only to the extent necessary and under strict confidentiality conditions.

7. Your Rights

You have the following rights regarding your personal data:

• •Right to access your data
• •Right to correction of inaccurate data
• •Right to erasure ('right to be forgotten')
• •Right to restriction of processing
• •Right to data portability
• •Right to object to processing

To exercise your rights, you can contact us at info@saunadelizia.be.

8. Cookies

Our website uses cookies to improve your user experience. Cookies are small text files stored on your device. You can disable cookies through your browser settings.

9. Complaints

If you have a complaint about the processing of your personal data, you can contact us. You also have the right to file a complaint with the Data Protection Authority (www.dataprotectionauthority.be).